File a Claim — The E Store

14-Day Return & Damage Policy — No Return Shipping Required. Claims must be submitted within 14 days of delivery. For damaged or defective items, take clear photos of the item and packaging before discarding anything. Submit your photos here and our team reviews within 24–48 hours and issues a refund or replacement directly.

1. Your Information

Full Name *

Email Address *

Phone Number (optional)

2. Order Details

Order Number *

Found in your confirmation email, e.g. #1042

Product Name

3. What Happened?

Reason for Claim *

Describe the Issue *

4. Photo / Video Evidence

Photo or Video of the Damaged Item *

📷

Click to upload or drag photo/video here

JPG, PNG, MP4, MOV — up to 25MB

REQUIRED

Show the damage clearly. For electronics that won't power on, a short video is best.

Photo of Shipping Label / Package Box *

📦

Click to upload label photo

JPG or PNG — up to 15MB

REQUIRED — tracking barcode must be visible

The tracking number on your shipping bag or box — this is required to file the supplier dispute on your behalf.

Additional Photos (optional)

➕

Any other photos that help explain the issue

✅

Claim Submitted!

Our team will review your photos within 24–48 hours.
You'll hear from us at the email you provided.