No return shipping required. Submit photos of the issue and your shipping label. Our team reviews within 24–48 hours and issues a refund or replacement directly.
1. Your Information
2. Order Details
Found in your confirmation email, e.g. #1042
3. What Happened?
4. Photo / Video Evidence
📷
Click to upload or drag photo/video here
JPG, PNG, MP4, MOV — up to 25MB
REQUIRED
Show the damage clearly. For electronics that won't power on, a short video is best.
📦
Click to upload label photo
JPG or PNG — up to 15MB
REQUIRED — tracking barcode must be visible
The tracking number on your shipping bag or box — this is required to file the supplier dispute on your behalf.
➕
Any other photos that help explain the issue
✅

Claim Submitted!

Our team will review your photos within 24–48 hours.
You'll hear from us at the email you provided.