Frequently Asked Questions

Get answers to your questions about It's Buzzing – referral tools for businesses, ambassadors, events, and more

It's Buzzing helps you turn your happy customers and partners into a powerful referral engine. You'll get custom links, QR codes, tracking dashboards, and automated rewards to grow faster—without paid ads.

Free Plan is for trying out the platform with basic features. Solo Plan ($49/month) is for individual agents, consultants, or small business owners. Team Plan ($149/month) is for small-to-medium businesses with up to 10 employees. Network+Team Plan ($1500/month) is for multi-location businesses and franchises with up to 10 locations and 100 employees.

During sign-up, we ask a few quick questions about your size and goals. Based on that, we recommend a plan that fits. You can upgrade or downgrade anytime.

Yes! All paid plans allow you to customize referral links, QR codes, emails, and campaign materials with your logo, brand colors, and messaging.

Go to itsbuzzing.com/register and select "Facility." Enter your info, select your plan, and your referral system will be ready in minutes.

Absolutely. Every ambassador has a unique code, QR, and trackable link. You'll see the exact source of each referral in your dashboard.

Yes. Businesses can manually verify and approve referrals using a simple code confirmation system if needed.

Ambassadors are people who share your business with others—friends, followers, or clients. When someone signs up or buys through their link, they earn rewards!

Go to itsbuzzing.com/ambassador and sign up. You'll get a custom link, QR code, and dashboard instantly.

Ambassadors are paid via Stripe after a 35-day hold period. Payments are sent automatically if the earnings are over $25.

Ambassador commissions vary by the plan tier of the business they refer: Solo Plan referrals earn $25, Team Plan referrals earn $50, and Network+Team Plan referrals earn $100. Payments are processed monthly via Stripe after a 35-day eligibility period. Minimum payout threshold is $25.

Yes! Refer a facility, event, or professional—get paid when they sign up. You'll see options to refer both customers and businesses in your dashboard.

Your ambassador dashboard shows real-time referral tracking, conversion rates, earnings history, and performance analytics. You can see which referral methods work best and optimize your approach accordingly.

They're not becoming salespeople — they're getting rewarded for what they already do naturally. Your best customers already recommend you to friends and family. It's Buzzing simply ensures they get compensated for those genuine recommendations.

Think of it like this: when someone loves a restaurant, they tell friends about it anyway. With our platform, that friend gets a discount and the recommender gets a thank-you reward. It's organic word-of-mouth with appreciation built in.

Most customers are thrilled to discover they can earn rewards for sharing businesses they genuinely love. We've found that over 80% of customers are excited to participate once they understand it's about rewarding authentic recommendations, not pushy sales.

B2C Businesses (Restaurants, Salons, Retail):

  • Customers share QR codes or links with friends/family
  • Rewards are typically discounts, free services, or cash
  • High-frequency, lower-value transactions with broad appeal
  • Example: "Bring a friend to our salon, you both get 20% off your next service"

B2B/Professional Services (Lawyers, Accountants, Consultants):

  • Clients refer other businesses in their network
  • Rewards are often higher-value (cash bonuses, service credits)
  • Lower-frequency, higher-value transactions with targeted referrals
  • Example: "Refer a business for our accounting services, earn $500 when they sign up"

Service-Based Businesses (Contractors, Landscapers):

  • Customers refer neighbors and community members
  • Geographic targeting with local network effects
  • Seasonal campaigns and project-based rewards

Yes, referral rewards are completely legal when structured properly. It's Buzzing ensures compliance by:

Built-in Compliance Features:

  • Automatic tax reporting for rewards over $600 (1099 generation)
  • Clear terms and conditions templates for each campaign
  • Transparent reward tracking and documentation
  • Industry-specific compliance guidelines

Legal Best Practices We Follow:

  • Rewards are for successful conversions, not just sharing links
  • Clear disclosure that participants receive compensation
  • No pyramid or multi-level marketing structures
  • Compliance with FTC endorsement guidelines

Referral marketing is used by major companies like Uber, Dropbox, and Tesla. The key is proper structure and transparency — which It's Buzzing handles automatically.

Your data security is our top priority. It's Buzzing uses enterprise-grade security measures to protect your business and customer information:

Infrastructure Security:

  • Bank-level encryption: All data transmission uses TLS 1.3 encryption (the latest standard)
  • Encrypted storage: Sensitive data at rest is encrypted using AES-256
  • Enterprise cloud hosting: Hosted on certified cloud platforms (AWS, Render) with SOC 2 and ISO 27001 compliance
  • 24/7 monitoring: Real-time security monitoring with automated threat detection
  • Regular backups: Automated daily backups with point-in-time recovery

Access Controls:

  • Role-based access control (RBAC) - users only see data they're authorized to access
  • Multi-factor authentication (MFA) available for all accounts
  • Comprehensive audit logging of all system access and changes

Learn more on our Security & Compliance page.

We never see or store your credit card information. All payment processing is handled by Stripe, the world's most trusted payment processor:

Stripe Partnership:

  • PCI DSS Level 1 certified: The highest level of certification in the payments industry
  • Your card data never touches our servers: All payment details are tokenized and processed directly by Stripe
  • Advanced fraud detection: Machine learning models analyze every transaction to prevent fraud
  • Global compliance: Meets payment regulations worldwide including PSD2, SCA, and GDPR

Identity Verification:

  • Enhanced KYC (Know Your Customer) verification powered by Stripe Identity
  • Prevents fraud and ensures platform integrity
  • Verifies business owners and ambassadors

Your financial data is protected by the same security used by companies like Amazon, Google, and Microsoft.

Your customer data belongs to you - we never sell or share it with third parties for marketing purposes.

Privacy by Design:

  • Minimal data collection: We only collect the minimum data needed to provide our service
  • Business data isolation: Your customer data is completely isolated from other businesses
  • Clear data ownership: You own your data and can export or delete it at any time
  • No third-party sharing: We don't sell your data to marketers or advertisers

Compliance:

  • GDPR compliant: Full compliance with European data protection regulations
  • CCPA compliant: California Consumer Privacy Act compliance for user data rights
  • Right to deletion: Users can request data deletion at any time
  • Data portability: Export your data in standard formats

Read our full Privacy Policy for complete details.

We have comprehensive incident response procedures to protect your data and maintain service availability:

Incident Response:

  • Rapid detection: Automated alerting notifies our team immediately of anomalies
  • Fast response: < 5 minute incident response time
  • Transparent communication: We notify affected customers promptly and honestly
  • Post-incident review: Full analysis and remediation to prevent recurrence

Business Continuity:

  • 99.9% uptime SLA
  • Automated failover and redundancy
  • Geographic backup distribution
  • Disaster recovery procedures tested regularly

Have specific security questions? Contact our security team at security@itsbuzzing.com.

Actually, it does the opposite. Our data shows that businesses using referral programs see:

  • Higher customer retention: Customers who participate in referral programs stay 37% longer
  • Increased spending: Referring customers spend 25% more than non-referring customers
  • New customer acquisition: 92% of referrals are completely new customers, not existing ones

Referral programs actually strengthen relationships with existing customers by making them feel valued and appreciated. When customers earn rewards for sharing your business, they become more invested in your success.

Why this happens:

  • Customers feel recognized for their loyalty
  • The act of recommending deepens their commitment to your brand
  • Rewards create positive associations with your business
  • Most referrals come from customers' extended networks, not your existing base

Think of it as turning your best customers into brand advocates rather than losing them to competitors.

Referred customers are actually your highest-quality leads. Here's why:

  • Pre-qualified trust: They come with a recommendation from someone they trust
  • Higher lifetime value: Referred customers spend 16% more and stay 18% longer
  • Lower acquisition cost: No ad spend, just reward costs after conversion
  • Better fit: Your customers refer people similar to themselves

Plus, It's Buzzing tracks quality metrics so you can see which ambassadors bring the best customers and reward them accordingly. You can set qualification criteria (minimum purchase, contract length, etc.) before rewards are paid out.

Our 65% conversion rate exists because referred customers arrive with built-in trust and genuine interest — not because they clicked an ad.

Businesses can launch special campaigns tied to events (like grand openings, holidays, or local promotions). These campaigns come with custom materials, special reward rules, and trackable results.

Yes. You can run limited-time campaigns and invite ambassadors just for that event. Their rewards and links will be tied to that campaign only.

Plans start at Free (try it out), then Solo Plan at $49/month, Team Plan at $149/month, and Network+Team Plan at $1500/month. Add-on products available: BuzzLeads ($49-$199/month), BuzzReviews ($79-$149/month), BuzzMultiplier (from $49), Post Designer ($49/month), OwnerListed ($79/month). All plans include setup fees in the first month. Save 20% with annual billing on all products. View complete pricing at itsbuzzing.com/pricing.

Solo Plan ($148 first month, then $49/month): Perfect for individual agents, consultants, or small business owners. Includes 1 location, up to 3 employees, up to 3 campaigns/month, Smart Campaign Engine (basic), manual & scheduled posting, OwnerListed for 1 property, QR codes (branded), and Canva templates (editable). Save 20% with annual billing ($39.20/month billed annually).

Team Plan ($348 first month, then $149/month): For growing businesses. Includes 1 location, up to 10 employees, advanced campaign management, Smart Campaign Engine (full AI), Smart Scheduler (auto-run), OwnerListed for all properties, QR codes (auto-embedded), Canva kits (FB/IG/LinkedIn), automated reward distribution, referral tracking, and Advanced Analytics Dashboard. Save 20% with annual billing ($119.20/month billed annually).

Network+Team Plan ($1999 first month, then $1500/month): For multi-location businesses and franchises. Includes up to 10 locations, up to 100 employees, enterprise campaign management, AI-powered multi-location optimization, OwnerListed enterprise access, white-label Canva integration, multi-tier reward distribution, Complete Analytics Suite, Geographic Performance Analysis, and Advanced Forecasting. Save 20% with annual billing ($1200/month billed annually).

Choose based on your business size: Free Plan (try it out), Solo Plan ($49/month) for individual agents and consultants with 1-5 ambassadors, Team Plan ($149/month) for single-location businesses with up to 10 employees and 25 ambassadors, and Network+Team Plan ($1500/month) for multi-location businesses, franchises, or growing companies with up to 10 locations and 100 employees. All plans can be enhanced with add-on products like BuzzLeads, BuzzReviews, Post Designer, and OwnerListed based on your specific needs.

Setup fees are included in your first month payment: Solo Plan has a $99 setup fee ($148 first month, then $49/month), Team Plan has a $99 setup fee ($248 first month, then $149/month), Network+Team Plan has a $499 setup fee ($1999 first month, then $1500/month). These one-time fees cover account configuration, custom branding setup, training, and onboarding support to get you started quickly.

BuzzGrowth Bundles combine BuzzLeads and BuzzReviews at discounted rates: Growth Starter Bundle ($99/month for 100 leads + 100 reviews), Growth Pro Bundle ($149/month for 300 leads + 300 reviews), and Growth Max Bundle ($199/month for 800 leads + 300 reviews). Bundles save you 20-40% compared to purchasing each product separately. Save an additional 20% with annual billing.

Yes! Every account gets a 3-day free trial with full access—no credit card required.

You'll be prompted to choose a paid plan. If you don't, your account will pause, but your data will be saved for 30 days.

Yes. Most users are fully onboarded and sharing their first campaign in under 10 minutes.

Yes! You can integrate with Zoho, embed forms on your website, and even use WordPress plugins (coming soon).

Definitely. Stripe handles ambassador payouts and plan billing securely.

Yes. Ambassadors and businesses can share links and QR codes directly to Facebook, Instagram, and more. Auto-post tools are also available on Team+ plans.

On iPhone: Open Contacts app → Groups → All Contacts → Select multiple contacts → Share → Export as vCard → Save to Files → Upload the .vcf file in your It's Buzzing dashboard. Alternative: Visit icloud.com/contacts and export as vCard.

On Android: Open Contacts app → Menu (3 lines/dots) → Settings/Import/Export → Export to .vcf file → Choose All Contacts → Save to Downloads → Upload the .vcf file to It's Buzzing. Alternative: Use Google Contacts web app to export as CSV.

It's Buzzing supports CSV (comma-separated values), VCF (vCard), JSON, and TXT formats. Maximum file size is 16MB. The system automatically detects duplicates and formats phone numbers correctly.

Log into your It's Buzzing account and use the secure messaging system with department routing: Sales (new accounts), PR (partnerships), Tech Support (technical issues), or Feedback (suggestions). This requires login for security.

Visit itsbuzzing.com/support, email itsbuzzingtech@gmail.com, text us at (305) 697-8118, or use the secure messaging system in your dashboard for department-specific support.

Absolutely. Group and Enterprise plans come with a kickoff session, campaign strategy help, and performance reviews.

BuzzLeads is our automated lead nurturing system that turns cold leads into customers. It uses a 9-email sequence combined with SMS follow-ups, all powered by our BuzzIQ 4D Persuasion Framework (Data, Desire, Decision, Delivery). Upload your leads, and our system automatically nurtures them through a proven conversion sequence.

The sequence includes: (1) Welcome & Problem Identification, (2) Solution Introduction, (3) Social Proof & Testimonials, (4) Educational Value, (5) Urgency Builder, (6) Objection Handler, (7) Success Stories, (8) Limited-Time Offer, (9) Final Call-to-Action. All emails are BuzzIQ-optimized using BuzzIQ's 4D framework.

Starter Plan: 100 leads/month ($49). Professional Plan: 300 leads/month ($109). Pro Plan: 800 leads/month ($199, no rollover). Save 20% with annual billing on all plans. Unused leads don't roll over, but you can upgrade anytime to handle more volume.

Yes! On Professional and Unlimited plans, you can customize email content, timing, and sequencing. The Starter Plan uses proven templates optimized for your industry, which you can personalize with your business name, logo, and contact info.

BuzzIQ 4D is our BuzzIQ-powered persuasion system with 4 stages: Data (research audience pain points), Desire (build emotional connection), Decision (provide logical proof), Delivery (optimize timing and CTA placement). Every email is scored on these dimensions to maximize conversion rates.

SMS messages are sent at strategic points in the email sequence when engagement drops. For example, if a lead doesn't open email #3, they get a text reminder. SMS is proven to get 5x higher response rates than email alone. You can customize SMS timing and content.

Yes! Professional and Unlimited plans include A/B testing for subject lines, email content, send times, and CTAs. The system automatically identifies winning variations and applies them to future leads. You'll see detailed analytics comparing conversion rates.

Import via CSV, integrate with your website forms, connect your CRM (Zoho, HubSpot, Salesforce), or use our API. Leads are automatically added to the nurture sequence based on tags or source. Manual uploads support up to 10,000 contacts at once.

BuzzReviews is our automated review collection and reputation management system. It sends SMS review requests to your customers at the perfect time, directs them to your preferred review platforms, and helps you build a 5-star online reputation. Works with Google, Yelp, Facebook, TripAdvisor, and more.

Starter Plan: 100 review requests/month ($79). Professional Plan: 300 review requests/month ($149). Save 20% with annual billing on both plans. Supports multiple platforms including Google My Business, Yelp, Facebook, TripAdvisor, Zillow, Healthgrades, and industry-specific review sites.

We use BuzzIQ to determine the optimal time based on your industry and customer journey. For example: restaurants get requests 2 hours after visit, home services after project completion, healthcare 24 hours after appointment. You can customize timing for each service type.

BuzzReviews uses a satisfaction feedback system that is 100% compliant with Google and Yelp guidelines. After service completion, we send customers a review request email. All customers receive the SAME public review link, regardless of their response.

However, we ALSO offer an OPTIONAL private feedback channel for dissatisfied customers. If a customer indicates they had a poor experience, we provide them with BOTH options:
1. Leave a public review (same link everyone gets)
2. Share private feedback directly with you first (optional)

This gives unhappy customers a chance to voice concerns privately before going public, but we never prevent or discourage public reviews. This approach is fully compliant and helps you improve service quality while reducing negative online reviews naturally.

Yes! Professional Plan includes BuzzIQ-powered review response suggestions. BuzzIQ analyzes each review and generates personalized, professional responses that match your brand voice. You can approve, edit, or regenerate responses before posting. Saves hours each week.

BuzzMultiplier is our content repurposing powerhouse. Upload one piece of content (video, article, podcast) and get 10 variations optimized for different platforms—social posts, email campaigns, blog articles, and more. Powered by BuzzIQ, it extracts key insights and adapts your message for maximum reach.

Videos (MP4, MOV), audio (MP3, WAV), documents (PDF, DOCX), images (JPG, PNG), and URLs (YouTube, Vimeo, blog posts). Maximum file size is 500MB. BuzzIQ extracts text, transcribes audio/video, and analyzes visual content to create variations.

Most sessions complete in 2-5 minutes. Video transcription takes longer (5-10 minutes for a 30-minute video). You'll get an email notification when your content is ready. All generated variations are saved to your dashboard for editing and publishing.

Absolutely! Every piece of generated content can be edited directly in the dashboard. You can also set custom tone (professional, casual, humorous), target audience, and platform-specific formatting preferences. BuzzIQ learns from your edits to improve future generations.

Church Bulletin is an automated weekly bulletin and attendance tracking system designed specifically for churches. It includes QR code check-ins for services, visitor tracking, and automated bulletin distribution.

Display your unique QR code at the church entrance. Visitors scan it with their phones and quickly check in with their name and contact info. First-time visitors are automatically flagged so your welcome team can greet them. All check-ins are tracked in your dashboard.

Yes! You can add your church logo, customize colors, include announcements, prayer requests, and weekly messages. The bulletin automatically includes attendance stats and upcoming events. Templates are mobile-friendly for easy viewing.

When someone checks in via QR code, they're asked if it's their first visit. First-time visitors are highlighted in your dashboard with a "NEW" badge, making it easy for your welcome team to follow up. You can also see visitor trends over time in your analytics.

Church Hub + Church Bulletin is $49/month and is currently in BETA. During the BETA period, it is available to church and religious organizations at no additional cost. During signup, select "Church/Religious Organization" as your business type to enable this feature during the BETA period.

Our attendance system uses a 3-layer fallback architecture to ensure zero data loss:

Layer 1: Direct Database - Primary path with instant confirmation (under 500ms)
Layer 2: Cloud Storage Backup - If database is temporarily unavailable, check-ins are stored in cloud storage and imported automatically
Layer 3: In-Memory Buffer - Last resort failsafe that prevents any data loss

This means your attendance data is safe even during internet outages or server maintenance. All check-ins are captured and reconciled automatically.

Yes! All existing QR codes continue to work exactly as before. We've upgraded the backend system for better performance and reliability without changing any URLs or check-in processes. Your printed bulletins, signage, and QR codes remain valid - no reprinting needed.

Check-ins are confirmed instantly (under 500 milliseconds). Visitors see immediate confirmation that their attendance was recorded. Welcome emails and follow-up communications are sent within 10 minutes via background processing, ensuring a fast check-in experience even during peak service times.

Post Designer is our AI-powered social media content creation tool. It generates professional, branded posts for your business in seconds. Perfect for maintaining a consistent social media presence without spending hours on design. Includes Canva integration with editable templates for Facebook, Instagram, and LinkedIn.

Post Designer is $49/month and includes 60 AI-generated posts per month. All posts are fully customizable with your branding, logo, and colors. Save 20% with annual billing ($39.20/month billed annually). Unused posts don't roll over to the next month.

Post Designer creates optimized content for Facebook, Instagram, LinkedIn, Twitter/X, and Pinterest. Each post is automatically sized and formatted for the target platform. You can also download posts in multiple formats (PNG, JPG, PDF) for print materials or other uses.

Yes! Post Designer includes a Smart Scheduler that can automatically post to your social media accounts. On the Team Plan, you get full Smart Scheduler access with auto-run capabilities. Solo Plan includes manual and scheduled posting options.

BuzzCard is your digital business card platform. Share your contact information, social media, and referral links instantly via QR code or link. Perfect for networking events, trade shows, and everyday business interactions. No app download required for recipients.

Share your BuzzCard via QR code (someone scans it with their phone camera), direct link (send via text, email, or message), NFC tap (on supported phones), or embed it on your website. Recipients can save your contact info directly to their phone contacts with one tap.

Yes! BuzzCard is fully customizable with your logo, brand colors, photos, and custom fields. Include links to your social media, website, referral program, booking calendar, and more. Update it anytime and changes are instant - no reprinting needed.

Yes! BuzzCard tracks how many times your card is viewed, which links are clicked, and where your visitors are located. You'll see detailed analytics in your dashboard to understand which networking efforts are most effective.

OwnerListed is our property listing and real estate marketing platform. Perfect for real estate agents, property managers, and FSBO (For Sale By Owner) sellers. Create beautiful property listings with photos, virtual tours, and automated lead capture. Each listing gets a dedicated landing page with integrated referral tracking.

OwnerListed pricing varies by plan: Solo Plan includes 1 property listing, Team Plan includes all properties, and Network+Team Plan includes enterprise access for multiple agents and locations. Standalone OwnerListed is $79/month for up to 10 property listings. Save 20% with annual billing.

OwnerListed includes: professional property listing pages, photo galleries with unlimited images, virtual tour embedding, automated lead capture forms, showing request scheduling, integrated referral tracking (reward visitors who share your listing), SEO-optimized pages, branded QR codes for yard signs, and detailed analytics on views and inquiries.

Yes! OwnerListed integrates with our referral platform. Visitors to your listing can become ambassadors and share it with their network - they earn rewards when someone buys through their referral. This turns every property viewing into a potential referral source. Great for FSBO sellers and agents looking to expand their reach.

BuzzCRM is our customer relationship management system designed for referral-driven businesses. It combines traditional CRM features (contact management, deal tracking, follow-ups) with referral intelligence - see which customers are your best referrers, track referral networks, and automate ambassador rewards.

BuzzCRM automatically tracks every customer's referral activity. You'll see who referred each contact, their conversion status, rewards earned, and referral network depth. Set up automated workflows to thank referrers, send rewards, and identify your top ambassadors. All contact interactions are tracked in one unified timeline.

Yes! BuzzCRM supports imports from Salesforce, HubSpot, Zoho, Pipedrive, and any CRM that exports to CSV. You can also connect your existing CRM via API to sync contacts in real-time. Import up to 10,000 contacts at once with automatic duplicate detection and field mapping.

BuzzCRM is included with Team and Network+Team plans. Solo Plan users get basic contact management. Team Plan includes full CRM features with up to 1,000 contacts. Network+Team Plan includes unlimited contacts and advanced features like custom fields, pipeline automation, and team collaboration.

Church Hub is our complete church management platform designed for modern congregations. It includes digital bulletins, attendance tracking via QR codes, visitor follow-up automation, member engagement tools, event management, volunteer coordination, and donation tracking. Built specifically for churches, ministries, and religious organizations.

Church Bulletin is a feature within Church Hub focused specifically on weekly bulletin creation and QR code check-in for attendance tracking. Church Hub is the full platform that includes bulletins PLUS member management, donation tracking, volunteer coordination, small group management, event planning, and ministry team communication tools.

Church Hub is $49/month and currently in BETA. During the BETA period, it's available to churches and religious organizations at no cost. Select "Church/Religious Organization" during signup to activate. Once out of BETA, pricing will be $49/month with discounts for annual billing and multi-campus churches.

Yes! Church Hub supports multi-campus churches with separate bulletins, attendance tracking, and event management for each location. Network+Team Plan includes up to 10 campuses with centralized reporting and cross-campus member transfers. Perfect for growing church networks and multi-site ministries.